When Empathy Misses the Goal: A Benchmark for Goal Displacement in LLM Advice

Conversational large language models can respond with warmth and reassurance while failing to advance the user's stated goal. We conceptualize this failure as $\textbf{goal displacement}$, the substitution of persona-maintenance content for goal-relevant substance. To measure it, we introduce $\textbf{GDB}$ (Goal Displacement Benchmark), comprising 230 scenarios across nine domains and $4{,}134$ human-scored responses from 18 models. A $2 \times 2$ taxonomy crosses hard constraints with emotional distress, distinguishing failures to confront infeasible goals or combine empathy with practical guidance from reverse displacement, where unsolicited problem-solving replaces requested emotional...

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