Empathy Is Not the Scapegoat for Declines in Factuality and Reliability
Language models are increasingly expected to support users in stressful or uncertain situations, where warmth and empathy are desirable. While recent work associates warmer models with reduced reliability, we show that this conclusion is incomplete. Prior studies often train primarily on empathetic dialogue, making it difficult to separate tone effects from SFT-induced distribution shift. We revisit this issue at both the model and evaluation levels. We study prompting, SFT, and RL for inducing warm behavior, and comprehensively evaluate capability preservation using an 11-dataset benchmark suite and EMOFACT under emotional contexts. Across multiple model families, we find that warmth eff...
| Authors | Letian Shi, Kanwal Mehreen, Deheng Zhang et al. |
|---|---|
| Primary category | cs.CL |
| Published | 13 October 2026 |
| Last updated at source | 13 October 2026 |
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 15 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.