Trust Hinders Bidirectional Human-AI Alignment

Trust calibration remains the dominant framing of AI-assisted decision making: the goal is to close the gap between perceived and actual trustworthiness of AI systems so that users exhibit appropriate reliance on them. We argue that this approach, while useful for decision problems that are well-defined and clearly scoped, overly restricts what it means to make a decision with AI support. To overcome this limitation, we develop three dimensions of AI-assisted decision making. First, trusting AI is only one of several possible strategies for managing uncertainty. Second, trust calibration is often misapplied when AI models "large-world" decision problems, i.e., ill-defined situations where...

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