Clarify, Then Focus: Statement Normalization for Conversation Analytics at Scale
Enterprise conversation analytics asks many questions of millions of interactions. Each question can require reconstructing what people mean and identifying which information matters, repeating costly interpretive work across the same transcripts. We propose a simple principle: clarify the text, then focus the reader. Statement normalization transforms dialogue into short, speaker-attributed statements with source references and semantic tags. The statements make meaning more explicit; the tags support selecting evidence for a particular question. Downstream models can use the full representation or a relevant subset, depending on what helps them make the decision. In an offer-suppression...
| Authors | Mikhail L. Arbuzov, Karan Dave, Evgeniya Dontsova et al. |
|---|---|
| Primary category | cs.CL |
| Published | 7 October 2026 |
| Last updated at source | 7 October 2026 |
Popularity, last 2 days
0 now. Counts as reported by the source, snapshotted daily by Silytics.
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.