Almost Human, Except When It Matters: VoxParity and the Decisions a Voice Should Change

A voice agent can handle almost every call on the words alone and still fail the few its sector's rules were written for. Emergency-call standards, fraud guidance, radio phraseology and vulnerability rules recognise that how a caller sounds, or what else is audible, can change the right action. VoxParity tests whether agents act on it. In 183 scenarios from 14 sectors, one transcript stays fixed while the audio changes (a coaching voice, a medical monitor beeping, a mayday under a radio check, noise over a drug name, a child's voice placing a bet, a frightened whisper), and with it the correct typed tool call. A words-only null test credits a system only if hearing the call moves its acti...

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