Automated Evaluation of Multi-Turn Dialogues in In-Car Conversational Assistants
In-car conversational assistants (ICAs) are increasingly integrated into vehicles to support route planning, vehicle control, and information access. Ensuring their reliability is challenging due to multi-turn interactions, the absence of explicit ground truth, and strict safety constraints. Existing evaluation techniques fall short, as they target single-turn settings and fail to capture constraint handling, context retention, and safety-critical behavior across turns. We propose an automated framework for testing the multi-turn conversational capabilities of ICAs. The system is treated as a black box and evaluated via closed-loop simulation with a strategy-guided user simulator, an adve...
| Authors | Vaishnav Negi, Lev Sorokin, Soroosh Tayebi Arasteh et al. |
|---|---|
| Primary category | cs.CL |
| Published | 20 September 2026 |
| Last updated at source | 20 September 2026 |
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