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Paper · arXiv

Statistical Foundations for a Google Play User-Review Sentiment Index: Signal Fusion, Shrinkage, Distributional Validation, and Dynamic Smoothing

The decision problem is whether valence among the users who write reviews of an app has changed enough to warrant investigation of a release, outage, or support issue. We propose a statistical specification for that decision, applied to written Google Play reviews collected under a declared locale, language, sort order, retrieval cap, and window rule. That endpoint returns a selected collection rather than a random sample, so the index describes review writers under the declared protocol and not all app users. What is new is not a sentiment classifier but an auditable interface: an ordinal threshold model is the preferred representation of star ratings, a calibrated two-signal generalized...

AuthorsMarco Mandap
Primary categorystat.ME
Published25 September 2026
Last updated at source4 October 2026
stat.MEcs.CLstat.AP
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