CARGO: Context-Aware Retrieval-Gated Evaluation of Agentic AI in Production
Reference-based LLM-as-a-judge evaluation assumes the reference answer is the target. In deployed agentic systems that operate over dynamic entities (support cases, assets, accounts), the closest available reference typically applies the correct procedure to a different entity, so a literal judge penalizes different identifiers, dates, and statuses as errors or hallucinations. We name this failure mode reference-instance divergence (RID). We propose CARGO, a framework that (i) treats retrieved references as procedural exemplars and grounds factual judgments in the live instance's observed context, (ii) assigns each claim a three-way status (supported, contradicted, unverifiable) and penal...
| Authors | Mukul Chhabra, Shail Patel, Luigi Medrano |
|---|---|
| Primary category | cs.CL |
| Published | 24 September 2026 |
| Last updated at source | 24 September 2026 |
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