When Does AI Augment Work? A Workflow-Level Framework for Human-Agent Collaboration
We aim to characterise the value of artificial intelligence in the workplace. Current studies largely measure this value in terms of the current automation capabilities and public adoption of AI. However, such metrics ignore the greater impacts of human--agent collaboration in transforming the nature of work. To account for this, we must expand the scope of our analysis beyond atomised tasks of today, and instead focus on how AI can augment entire workflows of the future. To ground this analysis, we establish a precise definition of AI augmentation comprising six conditions, spanning durable net value, meaningful human control, accountability and recovery, and long-term human development ...
| Authors | CIVIC-AI Collaboration, :, Jiaying Wu et al. |
|---|---|
| Primary category | cs.AI |
| Published | 11 September 2026 |
| Last updated at source | 11 September 2026 |
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