GAUGE: When Not to Trust LLM-as-a-Judge in User-Simulated Evaluation of Task-Oriented Agents
Comparing and selecting task-oriented LLM agents increasingly relies on a low-cost offline evaluation gate: persona-driven LLM user-simulators converse with each candidate, an LLM-as-a-judge scores the transcripts, and the higher-scoring agent is promoted. We introduce GAUGE, a reusable offline protocol that measures whether this gate's ranking matches a grounded verifiable reward across 25 agents from six providers on the $τ^2$-bench and SimulatorArena benchmarks, separating two kinds of evaluation validity that release practices conflate: ranking validity and construct validity. First, a satisfaction-success gap: satisfaction carries essentially no information about task success, as con...
| Authors | Umesh Bodhwani, Thanh Tran, Kai Wei |
|---|---|
| Primary category | cs.CL |
| Published | 10 September 2026 |
| Last updated at source | 10 September 2026 |
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