Multi-Agent Retrieval-Augmented Generation for Efficient Cloud Knowledge Base Search in Telecom SNOC Environment
Telecom Service and Network Operations Centers (SNOCs) rely on large collections of cloud documents, including Standard Operating Procedures (SOPs), vendor technical manuals, incident reports, and configuration guides, to maintain uninterrupted network operations. During critical incidents, engineers must quickly retrieve accurate information, yet traditional keyword based and single stage retrieval approaches often struggle to provide precise results. This paper presents Athena for Cloud Knowledge Base, a fully offline, multi agent Retrieval Augmented Generation (RAG) framework designed for enterprise cloud document search in Vodafone Idea's SNOC environment. The system integrates dense ...
| Authors | Harish Saragadam, Sudhanshu Sharma, Ipsha Routray |
|---|---|
| Primary category | cs.IR |
| Published | 30 June 2026 |
| Last updated at source | 30 June 2026 |
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.