Detoxifying Toxic Communication: A Design Science Approach to Responsible AI
Toxic language in digital workplaces such as pejoratives, sarcasm, condescension, and subtle incivility can erode trust, morale, and collaboration. Existing moderation tools primarily delete or block harmful messages, disrupting communication and offering no constructive resolution. This study adopts a Design Science Research approach to create a responsible AI artifact that detects and detoxifies toxic communication. The artifact integrates fine-tuned transformer-based classifiers (DistilBERT, DistilRoBERTa) with a generative detoxification model (mT0-XL-Detox-ORPO) that rewrites toxic text into semantically equivalent, non-offensive paraphrases. Technical evaluation demonstrates high ac...
| Authors | Hossein Arshadi Soufiani, Henry M. Kim, Hjalmar Turesson et al. |
|---|---|
| Primary category | cs.CY |
| Published | 31 August 2026 |
| Last updated at source | 31 August 2026 |
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.