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Paper · arXiv

From Reactive to Autonomous: Evolution of AI Operations in Cloud Network Infrastructure

The operational model for cloud network infrastructure has undergone a fundamental transformation over the past decade. What began as manual, human-driven troubleshooting has evolved through scripted automation, rule-based systems, and AI-assisted operations into fully autonomous incident resolution. This paper traces the evolution of AI operations (AIOps) in cloud network infrastructure, identifying the architectural patterns, organizational challenges, and technical inflection points that enabled each generational transition. Drawing from production experience operating network infrastructure at hyperscale, we present a maturity model that characterizes five distinct operational generat...

AuthorsArun Malik
Primary categorycs.NI
Published9 June 2026
Last updated at source9 June 2026
cs.NIcs.AIcs.ET
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