AI and Consumer Rights in India Working Paper
As AI systems proliferate in consumer facing applications, questions about liability for AI related harms remain unresolved. This working paper examines whether India's Consumer Protection Act, 2019, adequately addresses harm caused by defective AI products and services, and whether it proportionately allocates liability across the AI value chain. The Act's broad definitions of product liability, harm, and deficiency appear technology agnostic and potentially applicable to AI related incidents including personal injury, psychological harm, biased outputs, and loss of control. However, significant gaps remain. Proving causation between AI defects and consumer harm presents a technical chal...
| Authors | Omir Kumar, Sriya Sridhar, Vibhav Mithal et al. |
|---|---|
| Primary category | cs.AI |
| Published | 13 August 2026 |
| Last updated at source | 15 October 2026 |
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