How Organizations Use AI: Evidence from ChatGPT
We study how organizations use frontier generative AI by linking ChatGPT Enterprise account records to usage, worker roles, task classifications, and public-company financial data through March 2026. These linked data enable a privacy-preserving analysis of adoption, worker roles, and message-level tasks at scale: for instance, the worker-level sample we analyze at the six-month adoption horizon includes over 1,500 organizations and over 17 million messages. We document four facts about enterprise AI adoption and use. First, ChatGPT Enterprise usage has grown rapidly due to a combination of new firm adoption and growing intensity among existing adopters. Second, U.S.-based public company ...
| Authors | Aaron Chatterji, David Holtz, Neel Rakholia et al. |
|---|---|
| Primary category | econ.GN |
| Published | 12 August 2026 |
| Last updated at source | 12 August 2026 |
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