FormBharo: Designing and Evaluating a Voice Agent for Conversational Form Filling in Rural India
In India, almost every social benefit starts with a form, yet the people who need these benefits most are often unable to read or write. Reaching them requires a spoken conversation. Today that work falls to frontline health workers who enroll beneficiaries one at a time, a poor use of stretched capacity. We built FormBharo ("fill the form" in Hindi), a voice agent that fills a structured form over a phone call under tight latency and cost budgets by pairing Large Language Models (LLMs) with deterministic, rule-based validation and flow control. It is being piloted with ARMMAN, an NGO running large-scale maternal and child mobile-health programs in India, to enroll low-income, Hindi-speak...
| Authors | Aman Dalmia, Sanskriti Midha, Jigar Doshi |
|---|---|
| Primary category | cs.CL |
| Published | 6 August 2026 |
| Last updated at source | 6 August 2026 |
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