RAGAL: A Frugal, Fully Local Retrieval-Augmented Assistant for Technical Support at a Government Agency

Public institutions hold large volumes of sensitive documents and support tickets that cannot leave the premises, ruling out cloud-hosted language models entirely. We report on RAGAL, a retrieval-augmented assistant for the technical-support team of AFIR, the Romanian Agency for Financing Rural Investments, built and operated under three hard constraints: zero data egress (no external API calls, even for synthetic data), a read-only mandate (the assistant drafts, humans execute), and a single 8 GB consumer laptop as the only development and training machine. Over a Romanian-language corpus of ~25,000 chunks -- 15,073 resolved support tickets and internal normative documents -- we show tha...

<iframe src="https://silytics.si/embed/item/c20829a7-a259-4c80-9e25-26bb07d279b2" width="420" height="190" style="border:0" loading="lazy" title="Silytics entry"></iframe>

Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.