EXHOLD: Experience-Aware Real-Time Hold Control for Large-Scale Ride-Hailing Matching at DiDi
In large-scale ride-hailing, hold control is a critical mechanism for improving passenger-driver experience. By selectively delaying certain driver-order pairs, the system waits for better opportunities, reduces cancellations, and mitigates wasted driver effort. However, existing industrial hold strategies often rely on heuristic thresholding over multiple predictive models, which can be brittle under non-stationary traffic and hard to optimize for multi-objective experience signals. We propose EXHOLD, a deployable two-stage framework decoupling experience-aware pair assessment from hold-time execution. In Stage I, we learn a decision model assigning each driver-order pair to discrete, in...
| Authors | Xu Liu, Kai Wan, Zihao Lu |
|---|---|
| Primary category | cs.LG |
| Published | 10 July 2026 |
| Last updated at source | 10 July 2026 |
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