Rating the Pitch, Not the Product: User Evaluations of LLMs Reflect Expectations More Than Performance
Imagine two users interact with the same LLM. One has been told it is the cutting-edge flagship model; the other, an older, weaker model. They walk away with markedly different ratings of its usefulness and intelligence, yet they used the same model. In a controlled study, 162 participants each used one of six LLMs from two families across three collaborative tasks, after first viewing a landing page that matched, overstated, or understated their model's true capability. This pre-interaction framing shifted user opinions and interaction behavior while task performance did not. Oversold users rated the model more favorably and used more directive prompting, while Undersold users wrote long...
| Authors | Robert Morabito, Tyler McDonald, Charitra Viswanath et al. |
|---|---|
| Primary category | cs.CL |
| Published | 6 July 2026 |
| Last updated at source | 31 August 2026 |
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.