Improving Survey Participation in Low-Literacy Populations Through Value-Sensitive Conversational AI

Collecting reliable social data from low-literacy populations remains a persistent challenge, particularly when surveys involve sensitive topics and marginalized communities. Traditional paper-based and web-based survey modalities often suffer from high attrition and incomplete responses due to literacy barriers, social pressure, and interactional discomfort. In this paper, we present findings from an initial field evaluation comparing multiple survey modalities paper-based interviews, digital web-based surveys, conversational AI (convAI) surveys, and convAI enhanced with layered value-sensitive design conducted with low-literacy women across India. Using data from 315 participants, we sh...

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