The impact of artificial intelligence on enterprise software user roles
Artificial Intelligence (AI) is rapidly reshaping the nature of work in software development, transforming user roles, workflows, and collaboration patterns across enterprise platforms. This qualitative study investigates how AI alters professional responsibilities within the context of SAP's Business Technology Platform (BTP), combining expert interviews (n=20) and a participatory workshop (n=24). The results reveal substantial shifts in day-to-day tasks and roles in the development domain, characterized by increasing automation of operational tasks, expanding human-AI collaboration, and growing reliance on agentic AI systems. The study further identifies significant implications for exi...
| Authors | Isabel Unger, Elizangela Valarini, Martin Schrepp et al. |
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| Primary category | cs.SE |
| Published | 24 June 2026 |
| Last updated at source | 24 June 2026 |
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