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Paper · arXiv

Re-Centering Humans in LLM Personalization

Despite growing interest, most evaluations of large language models' (LLMs') personalization abilities have relied on synthetic data. It remains unclear how well current personalization systems work for real users. In this paper, we study the gap in LLM personalization performance when using synthetic versus human data. We collect human conversations (550 conversations) and judgments across three stages of personalization: extracting user attributes from conversations (5,949 judgments), pairing relevant attributes with new prompts (11,919), and incorporating relevant attributes into a personalized response (1,101). Incorporating human data reveals system limitations at each stage. Models ...

AuthorsLechen Zhang, Jiarui Liu, Tal August
Primary categorycs.CL
Published4 June 2026
Last updated at source4 June 2026
cs.CLcs.AIcs.HC
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