PEFT of SLM for Telecommunications Customer Support: A Comparative Study of LoRA Configurations with Energy Consumption Analysis
While large language models (LLMs) show strong performance in natural language understanding and generation, their evaluation and adaptation to domain-specific constraints in telecommunications customer support remain limited. In addition, data sovereignty, regulatory constraints, and the handling of sensitive customer and network information complicate the use of externally hosted foundation models in this domain. We present a systematic study of parameter-efficient fine-tuning (PEFT) using Low-Rank Adaptation (LoRA) applied to Qwen2.5-3B to build a domain-specific conversational assistant. We introduce a combinatorial synthetic data generation approach based on a glossary of 52 industry...
| Authors | Lucas Tamic, Ilan Jaffeux-Cheniout, Xavier Marjou |
|---|---|
| Primary category | cs.CL |
| Published | 17 April 2026 |
| Last updated at source | 31 July 2026 |
Silytics shows public metadata from arXiv and links to the original. Information may be incomplete or out of date. Last refreshed 17 October 2026. Licenses and terms of the original apply to the work itself. Not financial, legal or professional advice.