Developing an AI-Powered UX Research Point of View for Digital Health in A Regulatory Context: An Exemplar Case from MSM and Transgender HIV Care in Nigeria
User Experience Research (UXR) in a legal and regulatory contexts presents unique challenges that require specialised approaches to protect vulnerable populations whilst generating actionable insights. Digital consultation, appointment booking, and medication delivery platforms show promise for extending care access; however, their real-world effectiveness is curtailed by an absence of theoretically grounded user experience research (UXR) methodologies that adequately account for the psychosocial conditions of these populations. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to guide the design of psychologically safe, lo...
| Authors | Emmanuel Oluwatosin Oluokun, Festus Fatai Adedoyin, Huseyin Dogan et al. |
|---|---|
| Primary category | cs.HC |
| Published | 29 May 2026 |
| Last updated at source | 29 May 2026 |
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