SaaS-Bench: Can Computer-Use Agents Leverage Real-World SaaS to Solve Professional Workflows?
Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing web and GUI agent benchmarks often rely on simplified settings, isolated tasks, or short-horizon interactions, making it difficult to assess capabilities of agents in realistic professional workflows. Software-as-a-Service (SaaS) environments are a natural choice for CUA evaluation, as they host a large share of modern digital work and naturally involve dynamic system states, cross-application coordination, domain-specific knowledge, and long-horizon dep...
| Authors | Kean Shi, Zihang Li, Tianyi Ma et al. |
|---|---|
| Primary category | cs.AI |
| Published | 15 May 2026 |
| Last updated at source | 24 May 2026 |
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