When to Ask a Question: Understanding Communication Strategies in Generative AI Tools

Generative AI models differ from traditional machine learning tools in that they allow users to provide as much or as little information as they choose in their inputs. This flexibility often leads users to omit certain details, relying on the models to infer and fill in under-specified information based on distributional knowledge of user preferences. Such inferences may privilege majority viewpoints and disadvantage users with atypical preferences, raising concerns about fairness. Unlike more traditional recommender systems, LLMs can explicitly solicit more information from users through natural language. However, while directly eliciting user preferences could increase personalization ...

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