Horizon-Aware Forecasting of Passenger Assistance Demand for Rail Station Workforce Planning
Passenger assistance services are essential for accessible rail travel, yet demand varies substantially across stations and over time, creating challenges for workforce planning and staff rostering. This paper presents a data-driven decision support framework for forecasting station-level passenger assistance demand and translating forecasts into workforce plans. The forecasting component applies a horizon-aware Prophet modelling approach using multi-source operational data, while the planning component maps demand forecasts to staffing requirements under service and operational constraints through an interpretable red-amber-green risk framework. The approach has been implemented within a...
| Authors | Michael Sheehan, Irina Timoshenko |
|---|---|
| Primary category | stat.AP |
| Published | 8 April 2026 |
| Last updated at source | 8 April 2026 |
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