Through the Looking-Glass: AI-Mediated Video Communication Reduces Interpersonal Trust and Confidence in Judgments
AI-based tools that mediate, enhance or generate parts of video communication may interfere with how people evaluate trustworthiness and credibility. In two preregistered online experiments (N = 2,000), we examined whether AI-mediated video retouching, background replacement and avatars affect interpersonal trust, people's ability to detect lies and confidence in their judgments. Participants watched short videos of speakers making truthful or deceptive statements across three conditions with varying levels of AI mediation. We observed that perceived trust and confidence in judgments declined in AI-mediated videos, particularly in settings in which some participants used avatars while oth...
| Authors | Nelson Navajas Fernández, Jeffrey T. Hancock, Maurice Jakesch |
|---|---|
| Primary category | cs.HC |
| Published | 19 March 2026 |
| Last updated at source | 19 March 2026 |
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