Developing and evaluating a chatbot to support maternal health care
The ability to provide trustworthy maternal health information using phone-based chatbots can have a significant impact, particularly in low-resource settings where users have low health literacy and limited access to care. However, deploying such systems is technically challenging: user queries are short, underspecified, and code-mixed across languages, answers require regional context-specific grounding, and partial or missing symptom context makes safe routing decisions difficult. We present a chatbot for maternal health in India developed through a partnership between academic researchers, a health tech company, a public health nonprofit, and a hospital. The system combines (1) stage-...
| Authors | Smriti Jha, Vidhi Jain, Jianyu Xu et al. |
|---|---|
| Primary category | cs.AI |
| Published | 13 March 2026 |
| Last updated at source | 13 March 2026 |
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