EMPA: Evaluating Persona-Aligned Empathy as a Process
Evaluating persona-aligned empathy in LLM-based dialogue agents remains challenging. User states are latent, feedback is sparse and difficult to verify in situ, and seemingly supportive turns can still accumulate into trajectories that drift from persona-specific needs. We introduce EMPA, a process-oriented framework that evaluates persona-aligned support as sustained intervention rather than isolated replies. EMPA distills real interactions into controllable, psychologically grounded scenarios, couples them with an open-ended multi-agent sandbox that exposes strategic adaptation and failure modes, and scores trajectories in a latent psychological space by directional alignment, cumulativ...
| Authors | Shiya Zhang, Yuhan Zhan, Ruixi Su et al. |
|---|---|
| Primary category | cs.AI |
| Published | 28 February 2026 |
| Last updated at source | 16 March 2026 |
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