Dataset · Hugging Face

tasksource/it-support-tickets

Name: it-support-tickets
Creator: tasksource
License: cc-by-4.0
Keywords: task_categories:text-classification, language:en, language:de, language:pt, language:es, license:cc-by-4.0, size_categories:1K<n<10K, format:parquet, modality:text, library:datasets, library:pandas, library:polars, library:mlcroissant, region:us

Classification of IT Support Tickets This dataset contains real support tickets collected from an IT support company in the Florianópolis region of Brazil. It contains 2,229 ticket texts, manually classified into seven categories by three IT support professionals. The source authors' train/test split is preserved exactly; Tasksource joins each text and label by the original ID without reshuffling or editing text. The tickets are mainly in English, German, Portuguese, and Spanish… See the full description on the dataset page: https://huggingface.co/datasets/tasksource/it-support-tickets.

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Author / organization	tasksource
License (as declared)	cc-by-4.0
Downloads	548 (as reported by Hugging Face)
Likes	0
Created	23 September 2026
Last updated at source	23 September 2026

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