Dataset · Hugging Face

ameau01/synthetic-it-support-tickets

Name: synthetic-it-support-tickets
Creator: ameau01
License: mit
Keywords: task_categories:text-generation, task_categories:question-answering, task_categories:text-retrieval, language:en, license:mit, size_categories:n<1K, format:parquet, modality:text, library:datasets, library:pandas, library:polars, library:mlcroissant, region:us, synthetic, itsm

Synthetic IT Support Tickets — PII-Enriched + Redaction Ground Truth 745 synthetic IT service-management incident records for LLM wiki and retrieval-augmented-generation experiments. Each record is a help-desk/IT-ops incident with submitted ticket text, timestamped troubleshooting correspondence, structured diagnostics, root cause, and resolution steps. The free text is enriched with realistic technical detail and injected synthetic PII. The corpus ships two authored… See the full description on the dataset page: https://huggingface.co/datasets/ameau01/synthetic-it-support-tickets.

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Author / organization	ameau01
License (as declared)	mit
Downloads	265 (as reported by Hugging Face)
Likes	0
Created	18 May 2026
Last updated at source	15 June 2026

syntheticitsmincident-managementsupport-ticketsragpiiredactionprivacybenchmark

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